Shipping & Delivery

1. International Shipping
Customs and Import Duties: Recipients are responsible for any customs duties and import taxes applicable in their country. These fees are not included in the item price or shipping costs and will be collected at the time of delivery. It is advisable to check with your local customs office for further details.

2. Shipping Methods and Delivery Times
Standard Shipping: Estimated delivery time is 7-28 business days to most U.S. locations. Delivery times may vary based on the destination and external factors such as customs processing and weather conditions.

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or through www.17track.net. Please allow 24-48 hours for the tracking information to update.

3. Order Processing
Order Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons, processing times may be extended. Customers will be notified of any significant delays in processing.

Order Confirmation: Upon placing an order, you will receive an order confirmation email detailing the items purchased and the estimated delivery date.

4. Exchanges for Defective or Damaged Items
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at service@beautyshopx.com with your order number and details of the defect or damage.

Exchange Process: Send us an email with your order number and photos of the defective or damaged item. We will provide you with a return address and further instructions. Items must be in their original condition, unused, and with all tags attached.

5. Shipping for Returns and Exchanges
Return Shipping Fees: beautyshopx will cover the return shipping fees for exchanges due to defects or errors in your order. For other returns, customers are responsible for the return shipping costs.

Return Shipping Method: Please use registered mail with tracking for all returns and exchanges to ensure the safe delivery of your item. We are not responsible for lost or stolen packages.

6. Order Cancellations
Order Cancellations: Orders cannot be canceled once they have been packed and are ready for shipping. Please review your order carefully before finalizing your purchase. If you need to make changes to your order, please contact us immediately at service@beautyshopx.com.

8. Customer Support
We’re here to help! For any inquiries or assistance, please contact us:

Email: service@beautyshopx.com

Our customer service team is available Monday through Friday, from 10:00 AM to 6:00 PM (local time), to assist you with any questions or concerns you may have regarding your order, shipping, returns, or exchanges.

9. Return and Refund Policy
For our return and refund policy, please refer to refund and return policy.

Thank you for choosing beautyshopx. We appreciate your business and look forward to serving you.